Factory Address
OK Science and Technology Industrial Park, Xiushui County ,Jiujiang City, Jiangxi Province
Office Address
22nd Floor, Building 2, Tian'an Headquarters Center, Panyu Energy-Saving Technology Park, Panyu District, Guangzhou, China
Office Address
22nd Floor, Building 2, Tian'an Headquarters Center, Panyu Energy-Saving Technology Park, Panyu District, Guangzhou, China
Factory Address
OK Science and Technology Industrial Park, Xiushui County ,Jiujiang City, Jiangxi Province
Office Address
22nd Floor, Building 2, Tian'an Headquarters Center, Panyu Energy-Saving Technology Park, Panyu District, Guangzhou, China
Office Address
22nd Floor, Building 2, Tian'an Headquarters Center, Panyu Energy-Saving Technology Park, Panyu District, Guangzhou, China
Visit us
TiananScience and Technology Park,555 North Panyu AvenueGuangzhou
Email Us
Call Us
631-696-7601
How many products can your palletizer handle per hour?
The handling capacity depends on the product type and palletizing requirements. For standard carton products, our standard palletizing robot can handle 8-12 pieces per minute; for bagged products (like 40kg fertilizer bags), it can handle 8-10 pieces per minute. We can also adjust the speed for customized needs.
What is the guarantee period for your machine?
one year from the date of shipment. During the warranty period, if the product has quality problems (under the normal operating state), the supplier is responsible for replacement for the broken parts, and free of charge. The following situations within the warranty period are not free: A. If the parts are damaged due to the illegal operation of the buyer or environmental factors, the buyer shall purchase and replace the parts from the supplier and bear the corresponding costs; B. The replacement of consumable parts within the warranty period does not belong to the free scope, and the free spare parts delivered with machine belong to consumable parts
what is the after sales service after we receive machines?
Under normal situation, after the machines arrive, the buyer must connect electric and air into the machines, then the sellers shall send technician to install the production line. The buyer shall pay their round-trip air tickets from China factory to buyer’s factory, the charge of visa, food transportation and accommodation. And the working time of technicians is 8 hours per day with daily salary USD60/person.
The buyer shall also provide an English-Chinese translator who will give help to technicians
Our sales manager and engineer will guide/support you by video/picture/phone communication. After the virus ends and global environment become safe , with visa and international flights and entry policy permitting, if the buyer requires engineer to travel for support, the sellers shall send technician to install the machine. And the buyer shall pay visa charge, round-trip air tickets from China factory to buye’s factory, food transportation and accommodation in buyer’s city. The salary of technician is USD60/day/person.
What if an operator doesn't know how to use the equipment? Will training be provided?
We provide a “1+1” dual-track training program: 1. On-site training: After installation and commissioning, technicians will provide 1-2 days of on-site training for your operators and maintenance personnel. This training covers equipment startup and shutdown, parameter settings, routine inspections, and simple troubleshooting (such as replacing tape on carton sealers and calibrating the light source for visual inspection machines). 2. Document support: A paper version of the “Operation Manual” and “Maintenance Guide” are provided, along with recorded operation videos (which can be stored on workshop computers or mobile devices). New employees can review and learn from them at any time after joining the company.
After the equipment arrives, who will be responsible for installation and commissioning? Are there any additional charges?
Our professional installation team will perform on-site installation and commissioning. In typical scenarios, installation and commissioning fees are included in the purchase price and are not an additional charge. Before installation, we will confirm with you the site preparation requirements (such as power interface specifications, floor load bearing capacity, and air supply pressure). After installation, we will conduct a no-load test run and test with material to ensure that the production capacity and accuracy meet the contracted standards before acceptance and delivery.
Can we provide a customized production line adaptation plan before purchasing? For example, my workshop layout is unique and requires multiple machines to be coordinated.
Yes. We will arrange for a technical engineer to work with you. Through an on-site survey or by providing your workshop layout diagram and existing production line parameters (such as conveyor speed and product specifications), combined with your requirements for collaborative palletizing, case opening and sealing, and visual inspection, we will provide a customized plan that includes equipment placement, signal connection methods, and capacity matching calculations. We can make 2-3 free revisions before the plan is confirmed to ensure it is fully compatible with your production scenario.